Privacy Policy
Effective Date: July 1, 2025
Apps To Go, LLC (“we,” “our,” “us”) provides SIP softphone mobile applications (“App”) available for download through the Google Play Store and Apple App Store. This Privacy Policy explains how we collect, use, and protect information when you use our App.
1. Information We Collect
- SIP Account Information: SIP account credentials needed to register your account on our push-notification registration servers (SIPIS). These servers are hosted by Apps To Go, LLC and associated companies.
- Contact List Sync / Smart Contacts: If you enable contact synchronization, the App may access and sync your device’s contacts to enhance calling features. This data may be stored on our servers to provide the functionality.
- IP Address & Device Information: IP address, device model, operating system, and app version for diagnostics, troubleshooting, and billing purposes.
- Usage Analytics / Metrics: Pseudonymized identifiers and usage statistics to measure active usage, improve service quality, and enforce licensing requirements.
- Emergency Location (E911): If supported and required, the App may collect your GPS location for the purpose of routing emergency calls to the appropriate services.
2. How We Use Your Information
- To register and authenticate your SIP account.
- To provide contact list synchronization and smart contact features.
- To troubleshoot and resolve technical issues.
- To ensure accurate billing and licensing.
- To route emergency calls (E911) when required.
- To comply with legal obligations.
3. Third-Party Sharing
We may share certain data with trusted third parties solely for the purposes described above, including:
- For service delivery and app functionality.
- Telecom providers – for call routing and E911 services.
- Cloud infrastructure providers – for hosting and push notification services.
We do not sell your personal data.
4. Security
- SIP credentials encrypted in transit (TLS).
- Encryption at rest for recordings, logs, or contacts upon request.
5. User Rights
If you are in a jurisdiction with data protection laws such as GDPR or CCPA, you have rights to:
- Access, correct, or port your data — available directly through your user portal.
- Request deletion of your data (subject to legal and operational retention requirements).
- Lodge a complaint with a supervisory authority.
6. Children’s Privacy
Our App is intended for use only by individuals aged 18 years or older. We do not knowingly collect information from children under 18.
7. International Transfers
If your data is transferred outside your country, we will ensure appropriate safeguards are in place in compliance with applicable laws.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted with an updated effective date.
9. Contact Us
If you have any questions or privacy-related concerns, please contact us:
- Email: info@appstogo.com
- Mailing Address:
7735 NW 146th ST, Suite 200/202
Miami Lakes, FL 33016 - Telephone: +1 (305) 725-6792